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Returns and warranty

WARRANTY AND RETURNS

Switching and returning

The switching or returning of your internet order can be made within 14 days after receiving your purchased goods, but only with the original receipt and if the products are unused. If you want to return a product, we ask you to completely fill out the return form. A return has to be reported within 14 days.
Click here to view or download the withdrawal form.
*You may add a section, if reasonably necessary, to try it out, as long as it leaves no traces of use.

Return procedure [+]

To ensure your product is qualified for return, please ensure your article meets the following requirements:

  • The product must be undamaged.
  • The packaging must be as undamaged as possible.
  • Do not write or put any stickers or sticky tape on the packaging if possible.
  • If necessary put the articles in a extra cardboard box to reduce any damage during transport.

Only when your shipment meets these point, we can ensure that your money is refunded within 14 days after we received your return.

Retourning by AutoStyle Dealer [+]

Please take the following to your AutoStyle dealer.
(your ServicePoint has to be the same as mentioned on your receipt.)

  • the complete article (including all accessories) in a original and mostly undamaged packaging as far as possible
  • the receipt
  • completely filled out return form

The employee will proceed with the returning of your products.

Retourning by mail [+]

Switching or returning for consumers can be made by sending the product with the receipt (or any other proof of purchase) and the completely filled out return fom by mail. Be sure to have the parcel stamped at a TNT post office or a SelektVracht Servicepoint. We advise a ensured shipment.

 Problems with the shipment or with the freighter are to your own risk. Therefore always keep your proof of shipment!

Beware! Make sure the products are properly wrapped to avoid any damage during the shipment.

If you would like to trade/switch a product, you may return the product within the on sight period. Afterwards easily order a new product in our webshop.

 

WARRANTY

Legal warranty [+]

When you purchase a product you have the right, if used properly, to a decent product. If your received product is not up to your expectations, we will maintain the Dutch legislation. You will need to contact us within two months after noticing the malfunction of the product. After your notification we will decide if we can easily repair the product. If this is not possible in a short period of time or not possible at all, than we offer to cancel the purchase order. The cost price will be (partially) repaid.

Additional warranty [+]

Some of our products have an additional factory warranty. More info regarding this additional warranty can be found in the manufacturers warranty overview which is included in the parcel.  This warranty applies naturally in combination with the legal provisions that the AutoStyle dealer must fulfill to you as described above. We advise you to contact us first if any defect is noticed. We take care of the correct repair for you. A return request form can be requested at our customer service. Please report a defect as soon as possible. You can find the contact details of your AutoStyle dealer on the attached invoice you received together with the delivery of the product or on the website www.autostyle.nl.

Warranty and returns step by step [+]

Do you wish to return a product for warranty? If so, we ask you to follow the next steps. This enables us to complete your application as smooth as possible.

  • Report to your AutoStyle dealer if you have an item that does not function properly / can’t function.
  • Consulate with the AutoStyle dealer what the best and fastest method is to return a product. You can send the product or you can stop by his address.
  • If you are not satisfied with the handling of your warranty claim please contact our customer service center at: klantenservice@autostyle.nl.

 

COMPLAINTS

Procedure for complaints [+]

Submitting
You can submit a complaint in two different ways:

Written:  
A complaint can be send by mail, using the following address

AutoStyle.nl
Customer Services
Jeverweg 12
9723 JE Groningen
Holland

or

customerservice@autostyle.nl

Phone:
 
A complaint can be called in by using the following Phone number +31 900 28867895 (+31 900 – AUTOSTYLE)
€ 12.50 per call + extra costs in the case of mobile phones. These costs are shown on your mobile telecommunication service provider’s website.

Treatment
 
Terms and conditions for the complaint:

  • Please submit your name, address, city and your phone number or email address.
  • A clear discribtion of your complaint.
  • Any purchase notes or receipts.

After receiving your complaint AutoStyle.nl will take care of your complaint. You will receive an answer as soon as possible, though within 14 days, after receiving your complaint. If you agree with the offered solution, the file will be closed. If the offered solution is not to your satisfaction, a written complaint can be send to the disputes division of the dutch ThuisWinkelWaarborg.

Autosport Tepper BV
Our Chamber of Commerce registration number is 02009819
Our VAT number is NL004166097B01